This week, Ethos Farm and our clients from Unibail-Rodamco-Westfield picked up the Gold Award for Best CX for Vulnerable Customers at the UK Customer Experience Awards at Wembley Stadium.

This recognition means so much to Westfield London, Westfield Stratford City and Ethos Farm as collectively the work that has been put in has transformed both flagship assets into some of the most accessible destinations in the UK.

The support available at these centres includes the WelcoMe app for planning a visit and requesting support, shopmobility, sunflower lanyard schemes, interactive sign-language communications, visually impaired guidance, sensory packs and much more.

If you have any questions about the support we can offer at either flagship asset, please contact Guest Services Westfield London +44 (0)203 371 2300 or Guest Services Westfield Stratford City +44 (0)208 221 7300