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Experience is king.

People are at the heart of every great experience.

Customer Experience (CX) Consultancy

In the experience economy, loyalty to your brand, product or service can be won or lost in an instant. Contact us to see how we can:

Consulting & Advisory - Commercial Revenues

Happy Customers Spend More! - "Our practical hands on global experience includes everything and anything to do with duty-free, shops, f&b, advertising, car parking, car rental and ancillary"

Learning & Development

Investing in developing your employees has never been more important. Employee satisfaction leads to customer satisfaction. Contact us to see how we can:

User Experiences

Through our ready-to-go applications or through bespoke innovation projects, contact us to find out how we can:

Brand Ambassadors

People are the differentiator in customer interactions which is why it is imperative that your brand is represented by the right people. Contact us to find out how we can:

What people are saying about Ethos Farm...

"I felt so safe, looked after and your excellent customer service made what could have been an absolute nightmare of a task into something straightforward. Elisa especially is an absolute credit to your staff and I honestly can't thank her enough."

Westfield London Customer

"You have created the most wonderful, innovative and creative business and it is a pleasure to work with you. Thank you to everyone for giving Yang a great placement opportunity and here’s to years of great partnership with Ethos Farm. Thank you!"

Juliet Huntington | LUMS Placements and Internships Manager

"What a great course. Having worked in aviation for so long, it really helped adjust any complacency I might have had about 'knowing it all'. This will add so much value."

Aviation Service Excellence while Physical Distancing Course Learner

"I’ve just done the Retail Service Excellence whilst Physical Distance Training and thoroughly enjoyed it. I thought it asked and answered some great questions and especially for the team will really make them think about certain aspects to make the customer feel comfortable and enjoy their new experience. Well done to you all for delivering this"

Retail Operations Manager, Westfield Stratford City

"I just want to reiterate how invaluable and engaging the session was. I am extremely inspired by the passion and enthusiasm, that you and Lindsey both shared about the importance of customer service, as well as how it makes such an impact on both staff and customers experiences in the workplace."

Edinburgh Airport Security Staff Member

"Ethos Farm has proved to be an exemplary partner having built a great e-learning product for St Modwen in record time. Feedback from the users has been excellent"

Jane Saint, Group HR Director, St Modwen Homes

"It was terrific customer-focused session today – very helpful discussions on our go forward strategy. You made it engaging throughout."

Alex Marren, President of Aviation Division, ABM Industries Inc

"It was a great pleasure to meet you and the team last week during the best interview session I have ever been to in my entire life. I loved the level of professionalism and approach used."

Candidate recruited by Ethos Farm for Rail Revenue Protection

"I am travelling in LATAM, now in Chile and you have the best brand ambassador ever here - her knowledge is amazing. I am very, very impressed!"

Global Account Manager, Brown-Forman

"Hello, I've just read through the new guide which is brilliant. I have a daughter who is deaf and her two youngest children are both deaf as well. One of them we believe has some form of Autism as he displays various behaviors. Thank you to all involved in creating this wonderful guide and service, it will make such a difference to our customers and so useful to all employees"

British Airways Cabin Crew

Hi there, I've just read through the digital guide - can I just say thank you for doing this to the team/s responsible; I live with my Sister who lives with Fibromyalgia and I also have my own hidden issues and I'm glad to see that hidden disabilities are getting much more recognition in order to help our customers better. The tips are really useful to Crew to help us give a better offering to our customers with additional needs"

British Airways Cabin Crew

"So great to meet you. Your presentation was excellent and you have a really exciting product."

Founder Table Crowd, Co-Founder Silk Fred

"One of the most inspiring talks I have attended so far. Thank you Sally Alington for taking the time to share your journey with us today. "

Lancaster University Management School Graduate, Dolores Appiagyei-Danka

"Thank you for today, the session was probably the best facilitated and successful session I have been in since working at here! It helped remind me that if you create the right environment so much more is possible"

Ethos Farm Client in the Travel Sector

Ethos Farm Limited: Learning Startup Provider of the Year 2020

"To win a Learning Award is more than to be being recognised for outstanding achievement in L&D. It is to become part of a prestigious and exclusive community - where passion meets creativity; where tenacity meets results. It is the ultimate accolade given to anyone working in learning and development."

The Learning Performance Institute

Special mention from the Awards International Digital Experience Awards today goes to Ethos Farm Limited and the two founders Sally Alington and Mathew Garner who gave a super presentation - passionate and rewarding to listen to - certainly a company to watch!”

-Melville Carrie, Digital Thought Leader and UKDXA Judge

The winner of this award has a strong focus on customer service and a flexible and diverse approach to recruitment. They employ a strong team with individuals who are experts in their field. They evidenced how their adoption of next generation learning technology has helped put them ahead of their competitors and has enabled them to create a very impressive client & partner list. The passion from the Management Team was tangible, in supporting other businesses to be the best they can be.

-Gatwick Diamond Business Awards Judges



Ethos Farm UK

Myrtle House

Hampton Court Road

East Molesey

Surrey, KT8 9BY

United Kingdom

+44 20 3002 3552


Ethos Farm Americas

210 Knickerbocker Avenue


CT 06907


+1 (347) 277 6912

Asia Pacific

Ethos Farm APAC

15 Beach Road

Singapore 189677


+65 6631 8494