People are at the heart of every great experience.
Customer Experience (CX) Consultancy
In the experience economy, loyalty to your brand, product or service can be won or lost in an instant. Contact us to see how we can:
Conduct CX reviews for your business
Map your end to end customer or employee journey
Design and implement service standards
Design and deliver CX Workshops
Turn your staff into ambassadors of your brand
Learning & Development
Investing in developing your employees has never been more important . Employee satisfaction leads to customer satisfaction. Contact us to see how we can:
Develop your leaders and drive cultural change in your business
Host content discovery sessions
Develop training content
Create face to face, eLearning, VR and AR programmes
Create train the trainer facilitator guides & toolkits
Through our ready-to-go applications or through bespoke innovation projects, contact us to find out how we can:
Support your business with e-learning platforms
Keep your employees focused with our staff briefing tools
Conduct innovation workshops & ‘Sprint Weeks’
Deliver ‘voice of the customer’ and ‘voice of the employee’ applications
People are the differentiator in customer interactions and that is why it is imperative that your brand is represented by the right people. Contact us to find out how we can:
Provide amazing brand ambassadors, promoters and CX advocates
Provide recruiting solutions to help you attract the best talent
Offer global managed agent solutions
Support your staffing needs in airports, cruise ships, retail & rail
What people are saying about Ethos Farm...
"Ethos Farm has proved to be an exemplary partner having built a great e-learning product for St Modwen in record time. Feedback from the users has been excellent"
Jane Saint, Group HR Director, St Modwen Homes
"It was terrific customer-focused session today – very helpful discussions on our go forward strategy. You made it engaging throughout."
Alex Marren, President of Aviation Division, ABM Industries Inc
"It was a great pleasure to meet you and the team last week during the best interview session I have ever been to in my entire life. I loved the level of professionalism and approach used."
Candidate recruited by Ethos Farm for Rail Revenue Protection
"I am travelling in LATAM, now in Chile and you have the best brand ambassador ever here - her knowledge is amazing. I am very, very impressed!"
Global Account Manager, Brown-Forman
"Hello, I've just read through the new guide which is brilliant. I have a daughter who is deaf and her two youngest children are both deaf as well. One of them we believe has some form of Autism as he displays various behaviors. Thank you to all involved in creating this wonderful guide and service, it will make such a difference to our customers and so useful to all employees"
British Airways Cabin Crew
Hi there, I've just read through the digital guide - can I just say thank you for doing this to the team/s responsible; I live with my Sister who lives with Fibromyalgia and I also have my own hidden issues and I'm glad to see that hidden disabilities are getting much more recognition in order to help our customers better. The tips are really useful to Crew to help us give a better offering to our customers with additional needs"
British Airways Cabin Crew
"So great to meet you. Your presentation was excellent and you have a really exciting product."
Founder Table Crowd, Co-Founder Silk Fred
"One of the most inspiring talks I have attended so far. Thank you Sally Alington for taking the time to share your journey with us today. "
Lancaster University Management School Graduate, Dolores Appiagyei-Danka
"Thank you for today, the session was probably the best facilitated and successful session I have been in since working at here!
It helped remind me that if you create the right environment so much more is possible"
Ethos Farm Client in the Travel Sector
Special mention from the Awards International Digital Experience Awards today goes to Ethos Farm Limited and the two founders Sally Alington and Mathew Garner who gave a super presentation - passionate and rewarding to listen to - certainly a company to watch!”
-Melville Carrie, Digital Thought Leader and UKDXA Judge
The winner of this award has a strong focus on customer service and a flexible and diverse approach to recruitment. They employ a strong team with individuals who are experts in their field. They evidenced how their adoption of next generation learning technology has helped put them ahead of their competitors and has enabled them to create a very impressive client & partner list. The passion from the Management Team was tangible, in supporting other businesses to be the best they can be.